Vereinfachtes Logo von Trauminsel Reisen Text: "Trauminsel Reisen"

 

Thank you for your positive reactions!

 

Dear Partners of Trauminsel Reisen,

after only a few hours since I sent out my request concerning "Cancellation fees in case of a travel ban" (see below) yesterday, most of you already replied.

I want to thank you all for your understanding! Most of the replies were positive and understood the difficult situation tour operators in Germany are in. German law requires tour operators not to charge any cancellation fee to the guest in the case of a "Travel Ban". And it asks tour operators to refund the guests by 100% whatever they already paid for the trip. Therefore tour operators will not only lose the payment for the work they have done. They will on top be obliged to pay cancellation fees and are not alowed to pass them on to the guests.

Let me make clear, that this only concerns cancellations which are forced by decissions taken by  Governments! Either by the Government of the guests home country (quarantaine!) or by the Government of the country he had decided to travel to. 

Let us all hope this situation will be resolved soon and will not cause too much damage to all of us.

I look forward to continued good cooperation in the years to come and stay

Sincerely

Wolfgang Därr

No Cancellation Fee in case of a Travel Ban

Dear Partners of Trauminsel Reisen,

It might happen that either your Government will not allow our guests to enter your country, or our Government will not allow our guests to travel to your country any more. In these cases of a so called “travel ban” the law asks us to pay back the full amount of the holiday (Hotels, Airlines, Transfers etc.) to our guests. Therefore we kindly ask you for a guarantee that in these very special cases of a “travel ban” from either your Government or our Government you will not ask cancellation fees from us. Otherwise unfortunately we will not be able to place further bookings until the risk of “travel bans” has been solved.

As probably everyone in the travel industry we hope very much, that such “travel ban“ will not be imposed on anyone. I look forward to hearing from you soon!

Sincerely
Wolfgang Därr

 

Vollständiges Logo von Trauminsel Reisen Text: "Trauminsel Reisen - Nothing Compares."

Trauminsel Reisen Maisie und Wolfgang Därr GmbH
Summerstrasse 8 · D-82211 Herrsching am Ammersee
www.trauminselreisen.de · Telefon 08152-9319-0
info@trauminselreisen.de